Returns & Exchanges

At Thinking MU, we want you to love your sustainable pieces, but if you're not completely satisfied, you have 30 days from the delivery date to return your items for a refund or exchange.

1

Initiate the Request

Log into our returns portal using your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the original items with their tags intact inside the original reusable packaging to minimize environmental waste.

3

Ship the Items

Print your prepaid shipping label from the portal and drop off the package at your nearest authorized collection point.

4

Quality Check and Refund

Once our warehouse team verifies the condition of the garments, we will process your refund or ship your exchange within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing