Frequently Asked Questions

Everything you need to know about our sustainable fashion and services.

What materials do you use in your collections?

We prioritize sustainability by using organic cotton, hemp, recycled polyester, and Tencel. All our fabrics are chosen for their low environmental impact and high durability.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking link as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, in their original condition, and with all tags attached to be eligible for a full refund.

Are your production processes ethical?

Absolutely. we work exclusively with Fair Trade certified factories. We ensure fair wages, safe working conditions, and complete transparency throughout our entire supply chain.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment options depending on your shipping destination.

How should I care for my Thinking MU garments?

To extend the life of your clothes and protect the planet, we recommend washing at low temperatures (30°C), avoiding tumble dryers, and using eco-friendly detergents.